Regulatory Information
Authorised and Regulated by the Bar Standards Board
We provide legal services in two ways. You can use a lawyer of your choosing, who then instructs us, or you can come to use directly. If you come to us directly, this is called "Public Access", and the Bar Standards Board provides guidance which can provide you with more information if you wish. That guidance can be found here:- https://www.barstandardsboard.org.uk/for-the-public/finding-and-using-a-barrister/how-to-instruct-a-barrister/public-access-guidance-for-lay-clients.html
If you instruct us using Public Access, you can find examples of the costs that may be involved, and other relevant information next to the description of the type of case on this page for private individuals, and this page for businesses.
Public Access
In the unlikely event that things go wrong, you may have the right to complain to the Legal Ombudsman. It doesn't matter whether you have instructed us directly using Public Access or whether we have been instructed on your behalf by another lawyer to act for you.
First of all, please contact us and ask for our Complaints Procedure. We aim to resolve all complaints or issues quickly without you needing to go elsewhere.
However, in the event that you are not satisfied, if you are a client who has the right to complain to the Legal Ombudsman, you can do that if you aren't happy with our final response, or if you have not had a response within eight weeks. As a client you will have the right to complain to the Legal Ombudsman if you are a private individual, or most small businesses and charities. To find out if you are eligible, use the Legal Ombudsman's Complaint Checker by clicking this link.
You can write to the Legal Ombudsman at: Legal Ombudsman PO Box 6806, Wolverhampton. WV1 9WJ. Telephone number: 0300 555 0333. Email: enquiries@legalombudsman.org.uk. More information about the Legal Ombudsman is available on their website: https://www.legalombudsman.org.uk/.
You must complain to the Legal Ombudsman either within six years of our actions/failure to act, or no later than three years after you should reasonably have known there were grounds to complain.
You must also complain to the Legal Ombudsman within six months of receiving our final response to your complaint.
The decision data on LeO’s website shows all regulated legal providers which received an ombudsman’s decision in the previous 12 months. In each case, the data shows whether LeO required the provider to give the consumer a remedy. This data is available here:- https://www.legalombudsman.org.uk/information-centre/data-centre/ombudsman-decision-data/
Complaints
The Bar Standards Board's Entities Register shows which entities are currently authorised. You can download and view that register by clicking:- this link.
Register of Entities
Colaru Law Chambers is the chambers of Dominic Cooper, a barrister regulated by the Bar Standards Board
We are registered with the Information Commissioner's Office on the register of fee payers (as a processor of personal data) with registration number ZA533349.
We hold professional indemnity insurance with the Bar Mutual Indemnity Fund to the value of £500,000 for each claim.
We have a Privacy and Data Security Policy, which you can find on this page.
Other Information
